At BITS, we offer a full range of support contract options especially to those clients who are heavily dependent on their computer network and IT systems for their day-to-day operations. In order to minimise the downtime to our client, in the event of an IT problem occurring, we provide a service agreement that guarantees fast, reliable & professional assistance. Under the our support contracts we deliver a guaranteed 4 hour emergency response to critical issues, with remote access and telephone technical support provided immediately.

We offer a “full cover” contract that usually lasts for 12 months and during that time, if you have any issue with your IT, you simply call us and we will fix it for you. It’s that simple! We also offer various other contracts that allow our client to purchase support time from BITS at a reduced rate and whenever we provide you with IT support (offsite or onsite) we simply debit the time from your pre-purchased time.

Each contract and client is different, so contact us to arrange an assessment of your needs that are specific to your business.