Remote Support:

As part of our commitment to getting issues resolved as quickly for our clients, we also provide Remote Support. This means that we can (in most cases) log into our client PC’s/Servers via a secure channel from our offices and get to the source of the problem within a few minutes. We have found that most issues are resolved within 30 minutes.

Onsite Support

When Helpdesk support or our Remote support doesn’t successfully resolve the logged call, then we can dispatch an engineer (or team) to your offices to resolve the issue on-site. For our contract clients, our response times are guaranteed and part of the contract and for all other clients it is based on a priority system where the most critical problems are addressed first.